1. Definitions
“Services” means all products and features provided by Marabe.ai, including but not limited to onboarding, AI agents, calculators, and integrations.
“Client” means the person or entity that registers for or uses the Services.
2. Acceptance of Terms
By using our Services, you warrant that you are at least 18 years old and have authority to enter into this agreement. If you are accepting on behalf of a company or organization, you represent that you have the necessary authority.
3. Scope of Services
Marabe.ai will deliver the agreed-upon Services as described in your onboarding form and subsequent proposal or statement of work. All timelines and deliverables are estimates and subject to change with mutual written agreement.
4. Client Responsibilities
Provide accurate information in the onboarding form and during discovery.
Grant necessary access (e.g. to websites, APIs, social channels) in a timely manner.
Comply with applicable laws, privacy regulations (e.g. GDPR, CCPA), and platform terms (e.g. WhatsApp, Instagram).
5. Fees & Payment
Fees are charged as described in your plan or proposal.
Payments are due within 30 days of invoice unless otherwise agreed in writing.
Late payments may incur interest at 1.5% per month or the maximum allowed by law.
6. Intellectual Property
Marabe.ai retains ownership of all underlying AI models, code, and proprietary technology.
Clients own all data and content they provide, and any conversation logs or customer data generated by the Services.
Marabe.ai grants Clients a non-exclusive, non-transferable license to use deliverables for their internal business purposes.
7. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party. Confidential information does not include information that is public domain, independently developed, or required to be disclosed by law.
8. Data Security & Privacy
We implement industry-standard security measures (e.g. TLS encryption, SOC-2 hosting).
We will process personal data in accordance with applicable data protection laws and our Privacy Policy.
Clients are responsible for obtaining any consents required to collect and process their end users’ data.
9. Warranties & Disclaimers
Performance Warranty: Marabe.ai warrants that Services will be performed in a professional manner consistent with industry standards.
No Guarantee of Results: While we optimize for results, we cannot guarantee specific lead volumes, cost savings, or ROI. Results depend on many factors outside our control.
Disclaimer: Except as expressly provided, Services are provided “as is,” and Marabe.ai disclaims all other warranties, whether express or implied.
10. Limitation of Liability
To the maximum extent permitted by law, Marabe.ai’s total liability arising from or related to these Terms shall not exceed the total fees paid by Client in the three months preceding the claim. In no event will Marabe.ai be liable for any special, indirect, incidental, or consequential damages.
11. Indemnification
Client agrees to defend, indemnify, and hold harmless Marabe.ai, its officers, directors, and employees from any third-party claim arising out of Client’s use of the Services, breach of these Terms, or violation of any laws.
12. Term & Termination
Term: These Terms remain in effect until terminated by either party.
Termination for Convenience: Either party may terminate upon 30 days’ written notice.
Termination for Cause: Either party may terminate immediately if the other materially breaches these Terms and fails to cure within 15 days of notice.
13. Post-Termination
Upon termination, Marabe.ai will disable access to the Services. Clients retain any data and deliverables generated prior to termination, subject to any outstanding payments.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of [Your State], USA, without regard to conflict-of-law provisions. Any dispute shall be resolved by binding arbitration in [Your City], under the rules of the American Arbitration Association.
15. Changes to Terms
Marabe.ai may update these Terms from time to time. We will notify Clients of material changes via email or dashboard notification. Continued use of the Services constitutes acceptance of the updated Terms.